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Featured resources

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Defining and using asynchronous messaging

24 minutes

The outbound engagement playbook

17 minutes

The US Customer Experience Decision-Makers' Guide 2019-20

44 minutes

Analyzing and shaping customer journeys

17 minutes

Predictive routing in action

20 minutes

Genesys secure IVR payments

2 minutes

The omnichannel contact center

8 minutes

How are online shops taking care of their customers?

8 minutes

Chatbots

Increase sales with predictive analytics and intelligent self-service.

Best practices for chatbots that improve customer experience

Learn how to plan, build and deploy a chatbot

5 minutes

3 ways chatbots improve customer experience

Anticipate customer needs through self-service solutions

9 minutes

5 things to consider for developing voicebots and chatbots

From targeting the right use cases to deploying your bot

4 minutes

Using bots to increase customer satisfaction

Resolve customer needs faster and keep costs low

3 minutes

Analyst and user reviews

See why Genesys Cloud is a leading contact center solution.

Gartner Magic Quadrant for 2020 Contact Center as a Service, Worldwide

Gartner recognizes Genesys as a leader in Contact Center as a Service (CCaaS) solutions

34 minutes

Omdia names Genesys a leader in the cloud contact center market for 2020-2021

Omdia gives Genesys high marks in their in-depth analysis of cloud contact center platforms

25 minutes

The Forrester Wave: Contact Center as a Service CCaaS Providers Q3 2020

Forrester names Genesys a leader in Contact Center as a Service (CCaaS) solutions

27 minutes

Genesys named a leader in the summer 2020 G2 Grid® Report for Contact Center Operations

100 minutes

Satisfied customers. Happier employees. Better business outcomes.

Discover how easy it is to power deeply connected customer experiences with the seamless, all-in-one Genesys Cloud contact center solution.

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Better business through automation

Use smart automation and proactive insights to boost conversion rates and sales.

The 3 customer service megatrends in 2020

Fuse AI and agents to drive better experiences

16 minutes

Improve CX, sales and workforce engagement with Genesys Blended AI

A success stories ebook

7 minutes

AI-powered automation: Essential tips for using voicebots and chatbots

Learn the best practices from real-world implementations

6 minutes

3 steps to humanizing today’s omnichannel shopping experience

Maintain consistent, personalized experiences across all channels

9 minutes

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Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.