Practical guide to web messaging

Build deeper relationships with customers by giving them the flexibility to interact with your business on their own time and choice of device

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Take a phased approach to deploying your asynchronous communication channel and don’t worry about making it perfect. Instead, track your progress and make improvements or adjustments in the areas that matter most to your business.

This includes testing your queues, triggering more personalized experiences, and even predicting the likelihood that customers will achieve their desired outcomes.

Download the guide for our recommendations on how to:

Simplify operations with a centraliized messaging interface
Assist customers in more complex transactions using co-browse
Make routing decisions based on predictive engagement

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.