Blijf op de hoogte van de laatste ontwikkelingen op het gebied van contact center en customer experience.

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2021 Gartner® Magic QuadrantTM voor Contact Center as a Service

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Uw mensen. Onze technologie. Geweldige resultaten.

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Vergelijk meer dan 30 leveranciers op de vier pijlers van customer service

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Mensen + Bots: spanning en kansen

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Use data to drive empathetic service in government

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Partners in prevention: The insurer-policyholder relationship is evolving

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Use data to blend online and in-store shopping journeys

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Improve the patient experience with data-driven effort reduction

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Mining the micro- and macro-level data in banking

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The state of customer experience: Three CX insights for financial services

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The state of customer experience: Three CX trends for healthcare

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Practical guide

Create data-driven experiences

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The state of customer experience: Three insights for retail

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Genesys Workforce Planning

The state of customer experience

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The State of Customer Experience

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Research report: Human values are the operating system for a high-performing contact centre

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Critical Capabilities for Contact Centre as a Service

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Government agencies move to outcome-based self-service

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Government agencies get creative with workforce engagement

Drive quality management with contact centre workforce engagement

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Drive quality management with contact centre workforce engagement

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Practical guide

Engage employees with empathy

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Genesys Pulse

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Mitigate 5 risks of outdated contact centre technology

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Retail: Four tips to retain agents with workforce engagement

I’ll be in touch with you

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Build insurance customer loyalty with employee engagement

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Banking and workforce engagement: Preparing for the future

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Experience as a Service: Key findings for… Local Government

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Experience as a Service: Key findings for… Healthcare

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Experience as a Service: Key findings for… Further and Higher Education

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Experience as a Service: Key findings for… Central Government

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Report

2021 Gartner Magic Quadrant for Contact Centre as a Service

Strategic roadmap for customer service and support

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Strategic Roadmap for Customer Service and Support

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Four Strategies to Transform Retail Customer Service

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Banking and bots

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Insurance relationships: Rethink and revitalise

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Report

Let’s Get Personal: How businesses can use personalised customer service to reboot and rebuild

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2021 Gartner Magic Quadrant for Workforce Engagement Management

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Your people. Our technology. Amazing results.

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Video

Connect without compromise

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Evolving into a multicloud architecture

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Genesys Multicloud CX

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12 reasons to upgrade your CX software

Cloud for new normal

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Cloud technology to support any new normal

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How to avoid common call centre compliance missteps

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Cultivate high-performing agents with modern training

Eight reasons you need great contact center recording

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Eight reasons you need great contact centre recording

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7 ways to deliver leading digital customer service

7 security promises your contact center vendor should keep

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7 security promises your contact centre vendor should keep

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Improve customer strategy with predictive routing

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Planning, managing and empowering your digital workforce

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Journey mapping — chart the moments that matter most | Genesys

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Three ways bots improve customer experience

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Web article

6 reasons why Genesys Cloud CX is the platform for you

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Report

Gartner Magic Quadrant for 2020 Contact Centre as a Service, Worldwide

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Connecting third-party systems to customer experience

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Web article

Three employee experience benefits of AI technology

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Web article

Ten ways AI improves customer experience

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Interaction Speech Recognition

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Practical guide

Take a new perspective on employee experience

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Transformation of Customer Experience with Cloud-Based Customer Engagement Applications

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Genesys Digital

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The Forrester Wave: Contact Center as a Service CCaaS Providers Q3 2020

Improve your cx with 7 ai powered capabilities

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Improve your CX with 7 AI-powered capabilities

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A proven approach for your on-premises call centre migration

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UK Contact Centres: Winning in the New Normal

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Interaction Edge

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Genesys Co-Browse

Microsoft and genesys alliance

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The Microsoft and Genesys Alliance

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Virtual Hold for Genesys

Genesys self service

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Genesys Self-Service Solutions

Genesys survey solution

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Genesys Survey Solution

Genesys ivr platform

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Genesys Voice Platform

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Revision of: Genesys Enterprise IVR

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Genesys Multimedia Communication Manager

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Genesys Callback

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Transform Planning and Analysis in Contact Centres

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Pindrop Fraud Detection for Genesys

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Gplus Adapter Salesforce

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Gplus Adapter for SAP CRM

Interaction management platform v.8

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Genesys Customer Interaction Management Platform