Blijf op de hoogte van de laatste ontwikkelingen op het gebied van contact center en customer experience.

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Mq resources 824 x 528

Report

2021 Gartner® Magic QuadrantTM voor Contact Center as a Service

Chapters overview resource thumbnail

Uw mensen. Onze technologie. Geweldige resultaten.

2020 gartner magic quadrant for contact center as a service, wereldwijd

Report

2020 Gartner Magic Quadrant for Contact Center as a Service, wereldwijd

Mit 440×240

Report

Mensen + Bots: spanning en kansen

Critical capabilities sm

Report

Critical Capabilities for Contact Centre as a Service

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Web article

Government agencies move to outcome-based self-service

Excited salesperson talking over a bluetooth headset

Web article

Government agencies get creative with workforce engagement

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Web article

Drive quality management with contact centre workforce engagement

Employee empathy sm

Practical guide

Engage employees with empathy

Genesys pulse ds resource center en

Brochure/Overview/Datasheet

Genesys Pulse

Mitigate 5 risks of outdated contact center technology thumbnail

Web article

Mitigate 5 risks of outdated contact centre technology

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Web article

Retail: Four tips to retain agents with workforce engagement

I’ll be in touch with you

Web article

Build insurance customer loyalty with employee engagement

Happy afro manager working in call centre

Web article

Banking and workforce engagement: Preparing for the future

Eaas local government feature

Report

Experience as a Service: Key findings for… Local Government

Eaas healthcare feature

Report

Experience as a Service: Key findings for… Healthcare

Eaas further and higher education feature

Report

Experience as a Service: Key findings for… Further and Higher Education

Eaas central gov feature

Report

Experience as a Service: Key findings for… Central Government

Mq   resources 824 x 528

Report

2021 Gartner Magic Quadrant for Contact Centre as a Service

Strategic roadmap for customer service and support

Report

Strategic Roadmap for Customer Service and Support

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Web article

Four Strategies to Transform Retail Customer Service

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Web article

Banking and bots

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Web article

Insurance relationships: Rethink and revitalise

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Report

Let’s Get Personal: How businesses can use personalised customer service to reboot and rebuild

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2021 Gartner Magic Quadrant for Workforce Engagement Management

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Video

Your people. Our technology. Amazing results.

Digital chapsters lp resource thumbnails

Video

Connect without compromise

Multicloud architecture 440

Web article

Evolving into a multicloud architecture

Genesys engage eb en thumbnails resource center

Brochure/Overview/Datasheet

Genesys Multicloud CX

Twelve reasons to upgrade your customer experience software thumbnail

Web article

12 reasons to upgrade your CX software

Cloud for new normal

Web article

Cloud technology to support any new normal

How to avoid common call center compliance missteps 374×210

Web article

How to avoid common call centre compliance missteps

Leaderboard image

Web article

Cultivate high-performing agents with modern training

Eight reasons you need great contact center recording

Web article

Eight reasons you need great contact centre recording

Seven ways to deliver leading digital customer service   featured image

Web article

7 ways to deliver leading digital customer service

7 security promises your contact center vendor should keep

Web article

7 security promises your contact centre vendor should keep

Predictive routing en resource center

Brochure/Overview/Datasheet

Improve customer strategy with predictive routing

Wem remote workforce

Web article

Planning, managing and empowering your digital workforce

Journey mapping   chart the moments that matter most   featured images

Web article

Journey mapping — chart the moments that matter most | Genesys

Three ways bots improve customer experience   featured image

Web article

Three ways bots improve customer experience

Six reasons why genesys cloud is the platform for you   featured image

Web article

6 reasons why Genesys Cloud CX is the platform for you

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Report

Gartner Magic Quadrant for 2020 Contact Centre as a Service, Worldwide

Connecting third party systems to customer experience   featured image

Web article

Connecting third-party systems to customer experience

Three employee experience benefits of ai technology   featured image

Web article

Three employee experience benefits of AI technology

Ten ways ai improves customer experience   featured image

Web article

Ten ways AI improves customer experience

Interaction speech recognition ds resource center en

Brochure/Overview/Datasheet

Interaction Speech Recognition

Wem page thumbnail kit resource center

Practical guide

Take a new perspective on employee experience

Improve cx with ai

Report

Transformation of Customer Experience with Cloud-Based Customer Engagement Applications

Genesys digital br resource center en

Brochure/Overview/Datasheet

Genesys Digital

Forrester wave

Report

The Forrester Wave: Contact Center as a Service CCaaS Providers Q3 2020

Improve your cx with 7 ai powered capabilities

Web article

Improve your CX with 7 AI-powered capabilities

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Infographic

A proven approach for your on-premises call centre migration

New normal ist

White paper

UK Contact Centres: Winning in the New Normal

Interaction edge ds resource center en

Brochure/Overview/Datasheet

Interaction Edge

Genesys co browse ds resource center en

Brochure/Overview/Datasheet

Genesys Co-Browse

Microsoft and genesys alliance

Brochure/Overview/Datasheet

The Microsoft and Genesys Alliance

Genesys virtual hold ds resource center en

Brochure/Overview/Datasheet

Virtual Hold for Genesys

Genesys self service

Brochure/Overview/Datasheet

Genesys Self-Service Solutions

Genesys survey solution

Brochure/Overview/Datasheet

Genesys Survey Solution

Genesys ivr platform

Brochure/Overview/Datasheet

Genesys Voice Platform

Genesys enterprise ivr ds resource center en

Brochure/Overview/Datasheet

Revision of: Genesys Enterprise IVR

Multimedia communication manager sb resource center en

Brochure/Overview/Datasheet

Genesys Multimedia Communication Manager

Genesys callback ds resource center en

Brochure/Overview/Datasheet

Genesys Callback

Transform planning analysis contact centers br resource center en

Brochure/Overview/Datasheet

Transform Planning and Analysis in Contact Centres

Pindrop fraud detection for genesys ds resource center en

Brochure/Overview/Datasheet

Pindrop Fraud Detection for Genesys

Gplus adapter salesforce

Brochure/Overview/Datasheet

Gplus Adapter Salesforce

Gplus adapter for sap crm

Brochure/Overview/Datasheet

Gplus Adapter for SAP CRM

Interaction management platform v.8

Brochure/Overview/Datasheet

Genesys Customer Interaction Management Platform

Softagent for cisco by genesys

Brochure/Overview/Datasheet

Genesys SoftAgent for Cisco

Interaction recorder

Brochure/Overview/Datasheet

Genesys ConnectInteraction Recorder

User data management console for the purecloud platform resource

Brochure/Overview/Datasheet

User Data Management Console for the Genesys Cloud CX platform

Data tables for purecloud

Brochure/Overview/Datasheet

Data Tables for the Genesys Cloud CX platform

Pureconnect solutions unified communications ds resource center en

Brochure/Overview/Datasheet

Genesys Connect Unified Communications

Audiocodes management and monitoring applications

Brochure/Overview/Datasheet

AudioCodes Management and Monitoring Applications for Genesys

Genesys multimedia connecter for skye for business

Brochure/Overview/Datasheet

Multimedia Connector for Skype for Business

Genesys account manager

Brochure/Overview/Datasheet

Technical Account Manager

Genesys salesforce implementation

Brochure/Overview/Datasheet

Improve CX and Efficiency With An Enhanced Salesforce Implementation