Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Experience as a Service
See Experience as a Service take center stage at Virtual Xperience
Make your customer feel remembered, heard and understood. This is the foundation of an empathetic customer experience — delivered through Experience as a Service℠. Give every customer exactly the experience they want every time, whether that’s an agent who sympathises while solving a complex issue or a quick answer from a bot.
While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business. This creates a connection that builds trust and earns customer loyalty across interactions and time.
Loyalty leaders grow revenues 2.5 times as fast as industry peers.
January 2020
Discover Experience as a Service
Gain an understanding of each customer’s needs, intent and preferences — so you can make customers feel remembered, heard and understood.
Discover Experience as a Service
Interactions rooted in empathy make it easier to build trust and earn your customers’ loyalty — for stronger connections and better results.
Discover Experience as a Service
You just need the right technology and tools in place. It comes down to three key components. Keep exploring to reveal each one.
Discover Experience as a Service
Your contact center is a gold mine for this data. By unifying historical, third-party and behavioral data, Genesys technology puts your data to good use.
Discover Experience as a Service
AI makes sense of massive amounts of conversation data to predict and recommend the next optimal option. It automates decisions about who, when and how to engage.
Discover Experience as a Service
Facilitate empathetic experiences across marketing, sales and service. The best engagement tools help your team know the road customers travelled and anticipate what they need most.
Discover Experience as a Service
Altogether — with data, artificial intelligence and engagement tools — you can create personalized experiences that provide true empathy to build trust and drive loyalty. We call it: Experience as a Service.
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Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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