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CONTACTBABEL RESEARCH REPORT

UK Contact Centre Verticals: Insurance

Although your customers still want live support, keeping up with their expectations means using web chat, email management, gamification and interaction analytics. The complexity of managing customers and cases continues to rise with the popularity of self-service, mobile service, online product quotes, comparison sites and online account management.

Take a closer look at the latest advancements that affect your business in the latest Contact Centre Verticals: Insurance report.  Leveraging data from multiple large-scale surveys of hundreds of UK insurance contact centres, this study takes an in-depth look at their operations and trends.

Download the ContactBabel research report and learn:

  • Trends in size, structure, and growth of insurance industry contact centres
  • How contact centres within the insurance sector benchmark against the larger contact centre industry
  • Technology adoption trends within insurance sector call centres

Download the report

Vertical insurance thumbnails qe 3d

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