Build better relationships with digital customer experience solutions

Drive better customer experiences across marketing, sales and service

Create exceptional customer relationships with Genesys customer engagement solutions and let our unique omnichannel approach fuel your future growth. By connecting customer interactions across all voice and digital channels, your customers have a consistent, seamless and personalised service experience. Create more targeted marketing campaigns that drive better leads. Give sales reps the information that they need to improve conversion rates. With Genesys, you’ll build valuable new revenue opportunities and improve customer loyalty while reducing costs.

Frost & Sullivan: Update your contact centre today or risk losing customers tomorrow

Take a team approach to better customer service

Your customers expect personalised customer service for every interaction—across all channels. Genesys solutions solve these common problems for:

  • Contact centres: Get customers to the right resource the first time, for greater efficiency and increased first contact resolution.
  • Customer experience: Offer personalised experiences, anticipate customer needs and analyse journeys.
  • IT: Consolidate all channels into a single platform, integrate with existing business systems, migrate at your own pace and let business users adjust their apps and reports.
  • Small businesses: Differentiate through service that’s simplified and personalised, with agents empowered to deliver the best service possible.
Solutions 1 customer phone
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More leads, less spend: Marketing that delivers

Fill pipelines and drive more growth with marketing solutions from Genesys. Integrate your marketing and sales data with a single, agile and easy-to-use tool. With Genesys, you can:

  • Acquire, engage, up-sell and win back customers more efficiently with highly targeted multichannel campaigns.
  • Tap into valuable customer interaction data with a single view of your customers to increase conversions.
  • Prioritise and distribute online sales opportunities automatically based on their value and timeliness.
  • Mine interaction recordings for actionable insights to continually improve campaigns, focus on high-intent prospects, fuel pipeline and conversion, and grow customer lifetime value.

Own your conversions: Optimise sales every day

Seize the moment of opportunity by engaging with prospects on their preferred channels and quickly boosting conversions. With Genesys for sales, you can bring together online and offline customer engagement data to:

  • Distribute the highest value leads quickly, and make this data available to your sales reps in real time at critical moments.
  • Use proactive engagement at the right moment in the customer journey on your website or mobile app.
  • Monitor prospects’ behaviour and reach out through web chat or initiate a callback, based on engagement rules.
  • Match the best sales rep to each interaction, and accurately attribute each action to an outcome that improves KPIs.
Solutions 2 team meeting marketing growth

The Genesys solution is the full omnichannel product that enables us to not only blend agents but blend brands which provides us with best of breed capability in terms of workforce planning, routing, customer service and delivery.

Gerrad Hennessy, Senior Operations Manager, Woolworths

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