The Economist Intelligence Unit – Service on Demand: The future of Customer Service

Early adopters such as Uber and AirBnb – which utilise location-based real-time data to intelligently match supply and demand – have progressively gained wider market share worldwide and are taking over the competition rapidly. But to what extent are other industries, such as customer service, prone to a similar disruption?

On-demand customer service will separate successful firms from failing ones.  How are you preparing for the transition?

Explore this infographic to find out how this impacts your industry and some of the benefits from on demand customer service.

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