Keep customers smiling with Genesys Customer Success and Services

Reach your goals faster with expert guidance and tools

Choose a partner who’s with you all the way

Orchestrating customer experiences that boost your brand’s reputation and build long-term loyalty is an ongoing endeavour. And it takes more than just a vendor with a solution.

Get the most from your technology investment with a dedicated partner that will work with you before, during and after your deployment. That’s the driver behind Genesys Customer Success.

Transform your contact centre

Genesys Customer Success and Services enables businesses to drive customer satisfaction, operational efficiency and revenue. With over 30 years of experience, we provide the expert guidance, action plans and skilled resources needed to accelerate results.

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Faster adoption and time to value

A clear strategy and structured approach to implementing and learning new technology and processes equips teams to realise your customer experience vision.

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Higher return on investment

You invest in great technology to drive specific business outcomes. How well your entire organisation aligns around the steps needed to successfully implement that technology has a significant effect on your ROI.

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Put empathy into action

Empathise across every customer interaction to drive lasting loyalty and business growth. Get the support you need to connect with customers on a deeper level and consistently deliver the best experiences.

Antonio Bagetta


“Our vision is to be known as the best insurance company for customer experience. We believe Genesys has the most complete cloud contact centre offer and we look forward to our mutual collaboration as partners in innovation.”

Krzysztof Ciąpała

Contact Centre Development Manager

Bank Millennium

Our old system had no remote worker options but, with Genesys, in just three days, we had built the necessary infrastructure. And we’re already beginning to talk about the implementation of voicebots.

Realise your customer experience vision

Customer Success Manager

As part of our promise to be with you through every step of your journey, all Genesys subscriptions come with access to a Customer Success Manager who will guide and coach you through all phases of your customer experience transformation.

Planning and tracking business outcomes

Whether your focus is revenue, cost, profit, customer or employee experience, or regulatory and legal compliance, your success plan ensures that the next steps are clear, and you know when you’re hitting your targets.

Skills development and training

Grow the business and technical skills needed to deliver meaningful experiences to your customers. From personalised self-study, instructor-led or virtual instructor-led courses, choose a learning path that’s right for you and your teams.

Change management

Developing and applying an effective strategy to manage change is critical to the success of your business. We’ve built a framework of planning, guidance and engagements to ensure your organisation successfully adopts your new technology.

Expert engagements

Designed to maximise value, mitigate risk, and reduce effort and cost, our service catalogue offers expert technical and business engagements to prepare you for go-live, ongoing operations and beyond.

Product support

Customer care provides a global, live answer service that’s available 24/7 to deal with any issue you might encounter. Our online resources, including the Resource Centre, Community and Developer Centre, provide answers to a wide range of questions.

Deliver better experiences with Genesys Customer Success and Services

See how you can put empathy into every interaction

You can reach your goals — no matter what size your company is or what customer experience challenges you want to solve. From call centre basics to the latest contact centre innovations, Genesys brings together everything you want in a single, proven platform. Reach out today to see it in action.

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