Analyst research report

Omdia names Genesys a leader in the cloud contact centre market for 2020-2021

The cloud contact centre vendor landscape is highly competitive. It’s important to select the right partner. To better navigate the marketplace, the 2020 OMDIA Decision Matrix report offers an independent analysis of the market and vendors who are leading the way.

Genesys is proud to be named a leader by OMDIA in 2020 for its strong technical capabilities, continuous innovation of advanced functionalities, and solid set of customer engagement, employee engagement and business optimisation offerings.

Download the full report to learn why Genesys is positioned as a leader with solutions for businesses of all sizes and industries — around the world. You’ll also get:

  • Key market trends from an industry expert
  • Vendor comparison charts on technical assessment, execution, global market impact and more
  • In-depth, third-party analysis of the leading cloud contact centres