Introducing Genesys Cloud Agentic AI

Take your CX to the next level with Genesys Cloud AI Studio and Genesys Cloud AI Guides

Explore AI Studio Get started

Products that make a difference

Personalise experiences at scale with a trusted platform

Genesys makes it easy to drive growth, customer loyalty and employee productivity — all while reducing cost.

Genesys Cloud CX

Our AI-powered, comprehensive solution maximises your impact across every experience and every channel.

Explore Genesys Cloud CX

Genesys Cloud EX

Optimise your employee experience and deliver results with a standalone workforce engagement management solution.

AppFoundry Marketplace

Extend the Genesys Cloud™ platform with hundreds of pre-integrated apps from industry-leading partners.

Solutions that enable success

Innovate faster across your contact centre and beyond

Genesys Cloud delivers all the tools your business needs to level up performance with more efficient and effective service across every interaction, no matter the channel.

View all capabilities

AI and automation

Realise value faster with purpose-built AI that’s easy to deploy, control and optimise.

Contact centre software

Optimise with intelligent automation and embedded AI that delivers value from Day One.

Digital customer engagement

Seamlessly connect on any channel with humans and AI-powered bots.

Customer journey management

Connect data silos to orchestrate and optimise end-to-end customer and employee experiences.

Workforce engagement management

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

Cloud architecture and open platform

Innovate continuously, scale globally and build any customer experience (CX) with an open CX platform.

Future-ready vision for cx

Redefine what’s possible for CX with AI-Powered Experience Orchestration

No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and customers happy.

Learn more Explore the levels

Lead the conversation

Customer success stories

View all stories

“Genesys Cloud AI offers a much richer, personalized customer experience. For example, it provides personality to our voicebot that’s consistent with the Kiwibank brand. The system is so much easier to tune, understand and follow the customer journey. And we have much cleaner data and reports.”

Emma Noble-Beasley

General Manager Contact Center, Kiwibank

Read the story

Customer story still image national domestic violence hotline

“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”

Marty Hand

CTO, The Hotline

Read the story

Customer story video thumbnail city of clearwater

“The change in employee happiness has been so apparent that it’s been noted to other departments by our city manager who receives hardly any complaint calls or emails now. We’ve also seen staff turnover drop from 40% to zero, against an industry standard of 30% to 45%.”

Amy Sessions

Customer Service Division Manager, City of Clearwater

Read the story

Customer story video thumbnail aeromexico

“The new platform has represented a significant shift, from a segment-by-segment search for information to complete visibility of all client interactions with just a few clicks, while delivering recordings and quality assurance insights for targeted feedback.”

Angelina Griselda Stankiewicz Chávez

Senior Contact Center Manager, Aeromexico

Read the story

“Embracing CX Cloud from Genesys and Salesforce is more than a transition; it’s a leap into a future where innovation meets efficiency. Replacing OpenCTI, this integration seamlessly intertwines with Salesforce omni-channel, promising a transformative impact that redefines our customer experience landscape.”

Philip Hagenfeldt

Commercial System Lead, Benify

Read the story

Recommendations you can trust