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2023 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys named a Leader
– and positioned highest in Execution

Mq ccaas 2023

Now organisations of all sizes can deliver AI-powered,
personalised experiences.

Delight your customers, inspire your team, offer personalisation on every channel,
anywhere, anytime. Find the solution that fits your organisation.

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:


Increase in digital sales

AI engages customers at the right time and with the right resource and action.


Increase in agent productivity

Arm your agents with the tools and skills to amaze your customers.


ROI in <3 months

Discover lasting ROI from your contact centre in months, not years.

Forrester wave 2023

The Forrester Wave™: Contact Center as a Service (CCaaS), Q1 2023

Genesys named a Leader by Forrester

Cited for its superior vision that can take it beyond the contact center and into all customer interactions.

From our customers

“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”

Ian Roberts, Operations Leader


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The best brands connect with Genesys

Big, small, simple or complex – find your next contact centre with Genesys.

Hp axa
Hp bbva
Hp efinancial
Hp quicken
Hp singapore
Hp swisscom
Hp techstyle
Hp vodafone
Hp vivo