Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
2022 Gartner® Magic Quadrant™
for Contact Centre as a Service
Delight your customers, inspire your team, offer personalisation on every channel,
anywhere, anytime. Find the solution that fits your organisation.
400%
AI engages customers at the right time and with the right resource and action.
25%
Arm your agents with the tools and skills to amaze your customers.
100%
Discover lasting ROI from your contact centre in months, not years.
Forrester Wave™: Journey Orchestration Platforms
“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”
Ian Roberts, Operations Leader
Quicken
Big, small, simple or complex – find your next contact centre with Genesys.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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