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Genesys named a Leader
in Gartner 2020 Magic
Quadrant for CCaaS

Placed furthest for Completeness of Vision

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Collaboration made easy.

Introducing Microsoft Teams with Genesys Cloud.

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Design your solution

Meet Genesys Cloud.
The radically easy, all-in-one
cloud contact centre.

Deliver personalised experiences on the channel of your customers’ choice and give your team the tools to make every moment count.

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The best brands connect with Genesys

For delivering the best customer experience, 65 of the world’s top 100 brands choose Genesys.
See how these brands are connecting with customers to build relationships and loyalty.

Learn how the Genesys Customer Experience platform was a game changer for PayPal.

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Learn how Vodafone improved contact centre ranking and NPS with Genesys.

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Learn how Marks & Spencer grew revenue with an omnichannel customer experience.

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See how Genesys Cloud can transform your contact centre with an all-in-one, quick-to-deploy omnichannel platform.

Genesys Cloud Tour

Get insights from real users and analysts.
And make your job easier.

Genesys Cloud contact centre belongs on your short list.

See why

Hear what customers are saying.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

Grayton E. Koenig, National Solutions Consultant
Voxai

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

10 out of 10

Sharon Woodard, IT Service Desk Manager
Blue Cross Blue Shield of Tennessee

Solutions for service, marketing and sales

Customer Service

Increase first contact resolution

See how you can get customers to the best resource the first time, on any channel, and ensure employees have the right tools and training for quick resolution.

Personalise customer experience

Turn customer experience into your advantage by anticipating customer needs, communicating how they choose on the channels they choose, and making it all personal.

Build a better infrastructure

Free up your IT team with a world-class contact centre that automates administrative tasks while delivering the tools, analytics and technology designed to evolve with your business.

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Small Business

Differentiate your business

Make the right impression with a personalized experience across all channels. Get customers immediately to the best resource to resolve issues and deliver campaign messaging.

Improve communication

Increase employee collaboration and the effectiveness of your internal communications to better align your teams, deliver relevant information at the right time and improve metrics.

Increase productivity

Get more from your workforce with the right training and productivity tools. Use analytics to gain insights into where you have gaps, and then act on that knowledge.

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Marketing

Increase lead quality

Mine call recordings and customer data for better understanding of customer buying behaviors, and use these insights to enhance messaging and offers and deliver better leads.

Proactively engage customers

Reach out to customers through their preferred channel—from email to social media or webchat—to engage, message and accelerate lead conversions.

Accelerate lead distribution

Use innovative lead management tools to more accurately assess, qualify and distribute leads quickly to the best reps to move them forward.

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Sales

Act quickly

Get your hottest leads to your best closers immediately with a routing engine that automatically distributes leads to the best rep to convert the customer.

Reach out to prospects

Increase conversion rates with an automated outbound program that proactively delivers timely, relevant and contextual messages to prospects on their preferred channels.

Win more deals

Gain real-time insights into customer trends and behavior and give your reps the information they need for more success in acquisition, up-sell and win-back situations.

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.