Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
2022 Gartner® Magic Quadrant™
for Contact Centre as a Service
Delight your customers, inspire your team, offer personalisation on every channel,
anywhere, anytime. Find the solution that fits your organisation.
400%
AI engages customers at the right time and with the right resource and action.
25%
Arm your agents with the tools and skills to amaze your customers.
100%
Discover lasting ROI from your contact centre in months, not years.
The Forrester Wave™: Contact Center as a Service (CCaaS), Q1 2023
Cited for its superior vision that can take it beyond the contact center and into all customer interactions.
“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”
Ian Roberts, Operations Leader
Quicken
Big, small, simple or complex – find your next contact centre with Genesys.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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