The 2017 Aberdeen Report on Contact Centre and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints. Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.
Get this ebook to learn how small and midsize businesses can:
Manage customer expectations in an always-on digital world
Empower employees to deliver consistent cross-channel customer service
Deliver happy customer experiences with an all-in-one cloud contact centre solution