Omnichannel Is No Longer Optional

Connecting the Contact Centre Customer Experience

The 2017 Aberdeen Report on Contact Centre and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints. Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.

Get this ebook to learn how small and midsize businesses can:

  • Manage customer expectations in an always-on digital world
  • Empower employees to deliver consistent cross-channel customer service
  • Deliver happy customer experiences with an all-in-one cloud contact centre solution
Genesys omnichannel is no longer optional eb 3d en

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