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Forrester research report

The Forrester Waveâ„¢:
Customer Journey Orchestration, Q2 2022

Forrester names Genesys a leader with the highest scores possible in the criteria of scalability, strategy performance, and nine other criteria.

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Customer journey orchestration technology enables enterprises to connect data across channels, analyse behavior and orchestrate better experiences to drive loyalty.  

The Forrester Wave™: Customer Journey Orchestration, 2022 evaluates 10 vendors on how they deliver these solutions, as well as their ability to scale to meet business needs, integrations and overall performance — all to help you make the right choice. 

Get the full report to learn why Genesys is positioned as a Leader in Customer Journey Orchestration with solutions for businesses of all sizes and industries. You’ll get: 

  • An independent analysis of customer journey orchestration providers 
  • Key customer journey market trends 
  • Insights on what to look for in a journey orchestration solution 
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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