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Enhancing Connections in Law & Order

Learn more about how Genesys communications technology is helping to shape the future of policing with our illuminating podcast.

Policing has always had to move with the times. Just as the bicycle gave way to the patrol car and the radio replaced the officer’s whistle, innovations in communication are revolutionising the art of the possible for forces in every corner of the country. To find out how these changes are making a difference, we asked an expert panel to share their experiences in an accessible and informative discussion.

Our podcast features some of the leading thinkers in policing technology today:

• Catherine Akehurst, Assistant Chief Constable at Hertfordshire Police and NPCC National Contact Management Lead
•  Simon Megicks, Deputy Chief Constable at Cambridgeshire police and NPCC Digital Public Contact Programme
• Zaheer Gilani – Director of Strategy and Consulting at Genesys UK&I
• Mark Blanchard, Public Sector Director at GovNews.

Watch the podcast to hear their views on the critical juncture facing UK policing, looking at subjects such as:

• The changing nature of public/police communications
• Widening the options to meet demand and build trust
• Building a new “brand” for non-emergency interaction