Companies of all sizes are undergoing customer experience transformations–including many of the world’s most iconic brands. For Coca-Cola Business Services North America, this meant replacing outdated, legacy systems with a cloud-based, customer experience solution that could support their continued brand success and passion for putting their customers first.
This infographic highlights that transformation, including the challenges, their business case for migration and immediate results including a 50% reduction in TCO.
“We increased our capabilities. We consolidated to one solution that was in a cloud-based environment. We increased our response time to business requests. We maintained our service levels. And then from a customer standpoint, we increased our capabilities.”
– Nicole Thomas, AVP, Coca-Cola Business Services North America