Forrester Study Reveals Benefits of an Omnichannel Engagement Centre

The Forrester Total Economic Impact™ (TEI) study* examines the potential return on investment (ROI) and benefits the Genesys Omnichannel Engagement Centre Solution offers to enterprises.

Leading brands use Genesys to deliver next generation customer experiences. Companies that participated in the study were able to do this with a 12.5% increase in agent productivity and over $1 million in increased revenue.

Explore this infographic to learn the benefits your business may be able to achieve from the Genesys Omnichannel Engagement Centre Solution.

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