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EBOOK

Moments with meaning: Insights into CX Exchange BFSI 2020

CX Exchange BFSI 2020, brought together leading executives from the industry to share ideas on how to thrive in a rapidly evolving market. Demands on the BFSI industry are great, with customers and employees expecting more from interactions. Customer service leaders have to grapple with the rise of challenger banks, explore the possibilities of artificial intelligence (AI) and meet the challenges of a multichannel world, while balancing budgets and installing feedback mechanisms and metrics.

This guide gathers key ideas from the CX Exchange BFSI. We hope it offers you some inspiration, get this ebook to discover:

  • About digital transformation to leave no customer behind
  • How to innovate and collaborate to win
  • How to optimise customer experience with AI

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