The State ofCustomer Experience
A new paradigm: Personalised, empathetic experiences at scale
By industry
Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
By org type
Manage complex experiences with enterprise contact centre software.
Deliver big customer experiences with small business solutions.
Capabilities
Run your contact centre with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
Power your contact centre with Genesys AI for personalised experiences at scale.
Attract, nurture and retain the best agents for your call centre.
Craft a custom call centre with apps and integrations.
Support employee questions at scale with a modern help desk.
Products
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Optimise customer journeys with an end-to-end customer journey management solution.
Genesys Ascend partner portal
Existing Genesys partners can log into the portal now.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
Super Human Servicefor your contact centre
Unlock the powerful combination of your people and our cloud.
The Genesys Edge
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Who we are
Create experiences rooted in empathy — to build trust and earn loyalty.
See how Genesys call centre and customer experience solutions help businesses succeed.
Learn about Genesys and discover why we’re trusted by 7,000 companies worldwide.
The state of customer experience
Business and consumer insights into the trends shaping CX.
We can help
Discover the latest research, reports, and resources to deliver better experiences.
Extend functionality without directly using an API. No programming required.
Explore
Gain insights from Genesys customers, industry experts, thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
See how Genesys solutions help organisations succeed.
See what’s new with Genesys
Request a demo
Try for free
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Contact us
08/30/2023
08/09/2023
06/20/2023
11/24/2022
09/01/2021
05/06/2021
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