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Latest announcements

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

10/10/2017

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

02/27/2017

Genesys Completes Acquisition of Interactive Intelligence

12/01/2016

Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy

11/19/2016

More announcements

Genesys in the news

Remaining Competitive Means Complying with GDPR

Global Banking and Finance Review | 10/07/2017

Financial Institutions Fighting Against Fraud

Global Banking and Finance Review | 09/02/2017

GUEST COMMENT Only omnichannel can solve customer experience woes

Internet Retailing | 06/27/2017

6 critical questions to consider for your IoT CX strategy

Information Age | 06/20/2017

More Genesys in the news

Award-winning products and organisation

Gartner Names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Customer Innovation Awards

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

Gartner Names Genesys a Leader in the 2016 Magic Quadrant for Contact Center Infrastructure

Blogs

August 30, 2018

5 Key Criteria for Customer Journey Shaping

August 23, 2018

Summer Reading: Four Books to Reshape Your Contact Centre Strategy

March 27, 2018

Call and Contact Centre Expo 2018 Round Up

March 19, 2018

What To Expect From Call and Contact Centre Expo 2018

Events

CX Leaders Council EMEA 2018

Pennyhill Park

Start Date:11/14/2018End Date:11/15/2018

Customer Engagement Summit 2018

Westminster Park Plaza Hotel, London

Start Date:11/12/2018End Date:11/13/2018

UK National Contact Centre Conference

The British Library, London

Start Date:11/08/2018End Date:One Day Event

CX19

Denver, CO

Start Date:06/10/2019End Date:06/13/2019

Gartner Application Strategies & Solutions Summit

Las Vegas, NV

Start Date:11/27/2018End Date:11/29/2018

G-Summit Chicago 2018

Chicago, IL

Start Date:11/14/2018End Date:One Day Event