Check Out Genesys in the News

Your customers are talking. Are you listening?

You don’t have to be a great listener to be an order taker. But if you want to nurture real loyalty—the sort that inspires...

What to expect from UC Expo 2019

We’re counting down the hours until UC Expo at the ExCeL on 15th and 16th May in London where Genesys will have a stand and...

CX in Retail: Future-proofing your customer experience

Customers have more choice and control than ever over how they interact with you, so it’s vital to work out how to provide...

CX in retail: experience is the new branding

Today’s consumer can buy whatever they want, wherever and whenever they want. Customer experience has become the new...

It’s Time to Talk About AI Ethics

“Ethics is knowing the difference between what you have a right to do and what is right to do.”Expressed with such...

Is Your Retail Contact Centre as Customer-Obsessed as You

All retail contact centre staffers want to give great service. It’s why they stay in the job — and why the best ones are...