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Latest announcements

10/10/2017

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

02/27/2017

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

12/01/2016

Genesys Completes Acquisition of Interactive Intelligence

11/19/2016

Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy

More announcements

Genesys in the news

Remaining Competitive Means Complying with GDPR

Global Banking and Finance Review | 10/07/2017

Financial Institutions Fighting Against Fraud

Global Banking and Finance Review | 09/02/2017

GUEST COMMENT Only omnichannel can solve customer experience woes

Internet Retailing | 06/27/2017

6 critical questions to consider for your IoT CX strategy

Information Age | 06/20/2017

More Genesys in the news

Award-winning products and organisation

Gartner Names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Customer Innovation Awards

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

Gartner Names Genesys a Leader in the 2016 Magic Quadrant for Contact Center Infrastructure

Blogs

March 27, 2018

Call and Contact Centre Expo 2018 Round Up

March 19, 2018

What To Expect From Call and Contact Centre Expo 2018

February 27, 2018

The Next Best Action for Genesys: Acquiring Altocloud

October 17, 2017

If You’re Using CRM Without Omnichannel, You’re Doing It Wrong

Events

CX19

Denver, CO

Start Date:06/10/2019End Date:06/13/2019

G-Summit Chicago 2018

Chicago, IL

Start Date:11/14/2018End Date:11/14/2018

G-Summit Athens 2018

Athens, Greece

Start Date:11/01/2018End Date:11/01/2018

CX Leaders Council APAC

Port Douglas, Great Barrier Reef, Australia

Start Date:10/25/2018End Date:10/26/2018