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Latest announcements

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

10/10/2017

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

02/27/2017

Genesys Completes Acquisition of Interactive Intelligence

12/01/2016

Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy

11/19/2016

More announcements

Genesys in the news

Survey Says: Consumers Aren’t as Opposed to Bots as You Might Think

Global Banking & Finance | 10/24/2018

Consumers aren’t as opposed to bots as you might think

Retail Technology Review | 10/24/2018

Survey Says: Consumers Aren’t as Opposed to Bots as You Might Think

Directors Club | 10/24/2018

Consumers Aren’t As Opposed To Bots As You Might Think

Contact Centres | 10/23/2018

More Genesys in the news

Award-winning products and organisation

Gartner

Gartner Names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Genesys Customer Innovation Awards 2017

Customer Innovation Awards

Forrester

Genesys Named a Leader in TWO Forrester Waves™ for Contact Center Interaction Management

Gartner

Gartner Names Genesys a Leader in the 2016 Magic Quadrant for Contact Center Infrastructure

Events

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Call and Contact Centre Expo 2019

Excel, London

Start Date:03/27/2019End Date:03/28/2019

CX19

Denver, CO

Start Date:06/10/2019End Date:06/13/2019

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SKO19

Dallas, TX

Start Date:01/28/2019End Date:02/01/2019