Keep up to date with the latest
advances in contact centre and
customer experience

Clear
Genesys virtual hold ds resource center en

Datasheet

Virtual Hold for Genesys

Genesys self service

Brochure

Genesys Self-Service Solutions

Genesys survey solution

Datasheet

Genesys Survey Solution

Genesys ivr platform

Datasheet

Genesys Voice Platform

Genesys enterprise ivr ds resource center en

Datasheet

Revision of: Genesys Enterprise IVR

Validated integration with oracle siebel crm ds resource center en

Datasheet

Validated Integration with Oracle® Siebel CRM

Multimedia communication manager sb resource center en

Brochure

Genesys Multimedia Communication Manager

Genesys callback ds resource center en

Datasheet

Genesys Callback

Transform planning analysis contact centers br resource center en

Brochure

Transform Planning and Analysis in Contact Centres

Pindrop fraud detection for genesys

Datasheet

Pindrop Fraud Detection for Genesys

Gplus adapter salesforce

Datasheet

Gplus Adapter Salesforce

Gplus adapter for sap crm

Datasheet

Gplus Adapter for SAP CRM

Interaction management platform v.8

Brochure

Genesys Customer Interaction Management Platform

Recording export for the purecloud platform

Datasheet

Recording Export for the PureCloud platform

Softagent for cisco by genesys

Datasheet

Genesys SoftAgent for Cisco

Interaction recorder

Datasheet

Genesys PureConnect Interaction Recorder

User data management console for the purecloud platform resource

Datasheet

User Data Management Console for the PureCloud platform

Data tables for purecloud

Datasheet

Data Tables for the PureCloud platform

Unified communications

Datasheet

Genesys PureConnect Unified Communications

Audiocodes management and monitoring applications

Datasheet

AudioCodes Management and Monitoring Applications for Genesys

Genesys multimedia connecter for skye for business

Datasheet

Multimedia Connector for Skype for Business

Genesys account manager

Datasheet

Technical Account Manager

Genesys salesforce implementation

Datasheet

Improve CX and Efficiency With An Enhanced Salesforce Implementation

Reference architecture ds resource center en

Datasheet

Genesys Reference Architecture Blueprints

Genesys gplus adapter for siebel crm

Datasheet

Genesys Gplus Adapter for Siebel CRM

Genesys fraud management

Datasheet

Genesys Fraud Management

Cloud dialer

Datasheet

Genesys Cloud Dialer

Remote alarm monitoring ds resource center en

Datasheet

Genesys Care Remote Alarm Monitoring

Workspace plugin for salesforce resource center en

Datasheet

Workspace Plug-in for Salesforce.com

Vidyoengage ds resource center en

Datasheet

VidyoEngage for Genesys

Genesys knowledge center ds resource center en

Datasheet

Genesys Knowledge Centre

Genesys info mart and genesys interactive insights ds resource center en

Datasheet

Genesys Interactive Insights

Ivr driver resource center en

Datasheet

IVR Driver

Genesys sip voicemail ds resource center en

Datasheet

Genesys SIP Voicemail

Genesys customer opt in ds resource center en

Datasheet

Genesys Customer Opt-In

Cx analytics ds resource center en

Datasheet

Genesys Customer Experience Analytics

Web engagement ds resource center en

Datasheet

Genesys Web Engagement

Gartner customer service technology vendor guide thumbnails resource center

Research Report

The Gartner Customer Service Technology Vendor Guide, 2019

Gartner report prepare for the impact of a consolidating customer service technologies marketplace thumbnails en sidebar

Research Report

See how over 30 vendors compare on four pillars of customer service

Gartner report thumbnails en sidebar

Research Report

2019 Gartner Magic Quadrant for Contact Center as a Service, North America

Frost white paper apac smb rc feature

White Paper

Customer Service Transformation for Small Medium Businesses

Mit report humans and bots resource center en

Research Report

MIT Global Research: Humans + Bots: Tension and Opportunity

Forrester wave cloud cc launch resource center

Research Report

Genesys named a leader in the Forrester Wave™ cloud contact centres

Economist service ondemand report resourcethumbnail qe

Research Report

Service on demand: The future of Customer Service

Forrester waves rp resource center na

Research Report

Genesys Named a Leader in TWO Forrester Waves™

Creating value omnichannel wp resource center en

White Paper

Creating Value Through Omnichannel Customer Engagement

Live Assistance

Live Assistance