Product overview
Genesys
[section_header ctatype="filecta" background_clr="bgc-plum" text_theme="theme-dark" title="Genesys Callback" sub_title="Keep customer happy with follow-through" image="181931" filecta_label="Download"]No matter how good your self-service may be, there are times when customers feel that their best chance at solving a problem is to get on the phone with a live person. But this introduces the possibility that these same customers will experience the frustration of waiting in call queues or not having the option to request a callback from a web or mobile app.[/section_header][section_grid background_clr="bgc-lgray"][sg_item title="Benefits"]
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[/sg_item][sg_item title="Key Features"]
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[/omnitable_col][/omnitable_row][/omnitable][section_cta format="cta-t1" background_clr="bgc-lgray" fullname="Dwayne Calder" jobtitle="Managing Director" company="Insights & Enablement, Client Care" speakerquote="We’re thrilled with Genesys Cloud CX, our results to date, and the company’s vision for product innovation, security and stability. With its immediate and continuous delivery of new functionality, we can easily adopt technology advancements like artificial intelligence (AI) without expensive and time-intensive on-premises solution upgrades." companylogo="170057"][section_grid column="grid-1x1" tag_type="h2" title="Capabilities"][sg_item title="Paragraph headline goes here"]Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.[/sg_item][sg_item title="Paragraph headline goes here"]Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.[/sg_item][sg_item title="Paragraph headline goes here"]Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.[/sg_item][sg_item title="Paragraph headline goes here"]Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata.Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyan.[/sg_item][/section_grid]
Genesys Callback for web, mobile and IVR provides seamless esc alation for assistance.
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Open data mart accessible by any third-party business intelligence.
Open data mart accessible by any third-party business intelligence
Open data mart accessible by any third-party business intelligence
Open data mart accessible by any third-party business intelligence
Open data mart accessible by any third-party business intelligence
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Open data mart accessible by any third-party business intelligence.
Open data mart accessible by any third-party business intelligence
Open data mart accessible by any third-party business intelligence
Open data mart accessible by any third-party business intelligence
Open data mart accessible by any third-party business intelligence
[/sg_item][/section_grid][section_cta ctatype="filecta" text_theme="theme-dark" title="Download Resource" sub_title="Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet" background_img="143229" filecta_label="Download"]