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Make every moment count with Genesys

Genesys customer experience software helps companies of every size make their customers feel remembered, heard and understood.

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Genesys delivers moments connected

Empathy and respect for our customers

Empathy and respect are the foundation of stronger employee, customer and community relationships.

Your best customer experience ever

Make your customers feel remembered, heard and understood every time they contact you.

The right solution for the new normal

We’re the right partner, with the solutions and programs that help you adapt to continuing change.

Your best job ever

This team is enthusiastic. It’s global. And every day, it’s re-inventing customer experience.

4.3 Glassdoor rating

Find your place here

Invent the future of customer experience with a global team that believes in integrity, giving your best and supporting each other to achieve work and personal goals.

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Making change happen – one person at a time

Our north star value is empathy for employees, customers and the larger world. Everyone is an important part of our community, whether you know us directly or only know that you’ve received customer service that made you feel well taken care of.

Hear from our customers

The cooperation with Genesys to launch the Helsinki Helpline has already been amazing. In just a couple of days, we launched a fully functioning contact centre and trained our entire team, including citizen volunteers with many different backgrounds.

Tiina Hörkkö

Director of the Helsinki Helpline

City of Helsinki

We want every student to feel their learning experience has been personally designed for them. Genesys Cloud gives us the perfect platform to do that.

Adam David

VP, Contact Centre Operations

WGU

A global presence

Genesys has employees in over 100 countries across six continents, so you can find us nearby

70 Billion+

Remarkable experiences delivered by our more than 11,000 customers

5,000+

Genesys employees working together to create the best customer experiences

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+44 1276 457000

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.