Customer Insight & Analytics Exchange Report

As part of our continued drive to stay abreast of the UK Analytics landscape and the factors that drive commercial and customer-facing decisions, Genesys had a presence at the recent Customer Insight & Analytics Exchange in London.  This report summarises 10 talking points from the event.


  • Why poor decision-making equals poor customer experience
  • The struggle in eradicating the silo mentality
  • Why GDPR can be an opportunity, rather than a threat


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