UK Contact Centre Vertical Markets: Outsourcing (2024)

The outsourcing and telemarketing vertical market consists of telemarketing companies and fullservice outsourcers, both inbound and outbound. It is one of the big success stories of recent years, and is still expected to add significantly to its agent position figures as its flexible nature means that it has a particular role in times of uncertainty, risk and cost-cutting.

UK Contact Centre Verticals: Outsourcing report looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK contact centre outsourcing sector.

See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Outsourcing report.  Leveraging data from multiple large-scale surveys of outsourcing contact centres in the UK, this study takes an in-depth look at operations and trends.

Download the ContactBabel report and learn:

• Trends in size, structure and growth of contact centres within this industry
• Outsourcing service contact centre metrics benchmarked against the larger contact centre industry
• Technology adoption trends within call centres in the outsourcing sector