Contact centres cite agent turnover as their top challenge. This turnover—paired with high absenteeism and poor job satisfaction—significantly impacts financial performance. Plus, many agents today are millennials who have unique wants and needs as employees.
Learn what matters most to millennial agents so you can build a more satisfying workplace that’s also cost-effective.
Read this ebook and see how you can:
Use simulation to allocate agent hours and reduce the costs of unplanned hours
Follow the data to understand why top performers are successful
Customise training to place people in new positions and get them up-to-speed quickly