Power banking experiences customers will love

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Transform banking engagement with seamless experiences

Customers demand easy digital experiences with their banks. Predictive, automated and artificial intelligence (AI) tools resolve customer issues faster.

Genesys makes it possible to understand customer needs and intentions. Pivot your messaging or channel to better suit customer needs. Deliver secure, simplified experiences that will make your customers love your bank.

Build trust and loyalty with seamless banking services

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Provide hyper-relevant experiences

Knowing your customers means you understand their behaviours. Get insights to offer personalised financial recommendations based on real-time needs and opportunities. Engage via the channels most convenient for customers at any given moment.

Customer journey

Guide customer journeys

Give employees the tools and insights needed to deliver meaningful customer experiences. Identify when employees might need help cross-selling financial products and services. Making assistance seamless will improve their success rates.

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Integrate your banking experiences

Connect the dots across your financial institution. Eliminate silos and reduce costs with a flexible banking ecosystem and embedded applications. A fully integrated solution creates seamless customer experiences in-branch and online.

Create engaging digital banking experiences across channels

Deliver flexible, personalised and intuitive service across your bank. From wealth management to lending to payments, be ready to support customers. An agile technology platform makes it easy to keep up with customer demands.


Build better banking experiences

Streamline experiences across your front office, back office and branches. Modern banking systems simplify governance from consumer banking to payments to wealth management. Innovate faster and break down silos across your business with Genesys.

Integrate your CRM system, favourite partners and other systems with leading customer experience software. Use these connections to deliver seamless experiences with AI, automation and machine learning. And you can be confident that your entire customer journey is secure.

Omnichannel contact center engagement

Deliver compliant, proactive interactions

Protect clients’ financial assets and information. Earn customer trust with built-in security measures and compliance standards. Maintain that trust with fraud, risk and control frameworks. Genesys technology supports regulatory requirements including PCI DSS, GDPR, ISO 27001, clean desk compliance and more — without the need for manual monitoring.

Empower employees with capabilities that support compliance. Provide a full view of the customer across all communication channels. Give employees context to manage customer service requests. Enable them to upsell and cross-sell products and services with confidence.

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Elevate banking interactions with AI

Deliver effective, efficient and profitable experiences with the help of AI. Facilitate loan origination, fraud prevention, account creation and more. Proactively manage customer issues with chatbots, voicebots and predictive routing.

Augment interactions with data-driven insights. Genesys AI integrates seamlessly with CRM systems, machine learning algorithms and third-party technologies. With a deeper understanding of customers, advisors can provide offers at the right time via the right channel.

Customer self service

Scale resources with robust self-service

Banking customers want support no matter the hour or day. Give them exceptional service without overworking your call centre agents. Leverage AI, automation, bots and other leading technology to provide 24/7 support.

Meet customers on the channels they love most with meaningful, helpful content. Enable them to get the customer support they need without ever picking up the phone. And, if more help is needed, seamlessly guide them toward human support.

Accelerate the shift to digital banking

Seamlessly connect your siloed data and get insights into your customer’s journey. Set your bank free to innovate easily without business disruption.

Artificial intelligence (AI)

Power your banking call centre with personalised experiences at scale.

Cloud security

Ensure the security of your cloud-based banking customer service and call centre.

Customer self-service

Create personalised, omnichannel self-service banking experiences.


Answer questions with bots while agents address challenging queries.

Digital sales and service automation

Use self-service and automation for better customer experience across banking channels.

Predictive web engagement

Know who’s visiting your website and why. Automatically direct them to the next-best action.

Employee performance management

Support employee development to nurture skills that drive business outcomes.

Reporting and analytics

Get a complete view of banking call centre activities to drive customer experiences.

See how financial institutions are transforming customer service

Make it easy for employees to deliver real-time support across channels.

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Related resources

Digital banking

How to enable a digital banking strategy with cloud

Critical factors for successful digital engagement

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UK Contact Centre Vertical Markets: Financial Services

An in-depth look at trends and benchmarks

Contact center

5 challenges in financial services contact centres

Roadblocks to maintaining strong customer relationships

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BFSI in the age of the connected customer

Thrive with a cross-platform view of customer engagement

Cash in on modern customer service

Online banking is popular, but customers still need support. Genesys can help meet your customer expectations while maintaining your commitment to security.

Schedule a demo to see the power of AI. Learn how our cloud technology orchestrates effortless customer experiences across all channels.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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