The Inner Circle Guide to AI-Enabled Self-Service

The digital revolution in customer contact is not just about the advent of social media, the mobile customer or the rise in AI.

While the traditional benefit of cost reduction is still very much part of the self-service tool box, there is now a growing emphasis placed upon gathering information about these interactions to feed into voice of the customer programmes, improving the customer experience and optimising the knowledge base.

Download the ContactBabel report and learn about:

  • The main drivers for self-service and how self-service is seen as win-win for both the organisation and the customer.
  • Current and future use of Self-Service: which self-service solutions are appropriate.
  • PCI Compliance & Card Fraud Reduction.
  • The practicalities of implementing self-service solutions.

Download the research report

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