Customer contact regulation is complex and sometimes overwhelming. From customer data and payment regulations to how an actual financial transaction is dealt with – the scope for employees to fall foul of evolving regulation is on the increase.
Making sure employees have compliant – and great – customer conversations, whatever the communications channel, should be a top business priority. And with Performance DNA, it’s one that becomes much easier to achieve.
You can train employees to get the information they need when they need it, in a format that works for them. You can schedule assessments to verify completion and understanding, and then either route customer interactions to those that are compliant, or focus training on those that aren’t. And thanks to sophisticated reporting you can prove compliance to auditors