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Your ultimate chat solution checklist

Use this handy checklist to determine the features you need in a modern chat solution, from must-have to nice-to-have.

Many customers spend only a couple minutes on your website before disappearing without a trace. Knowing who to help, when to step in and how best to offer support means the difference between a positive customer experience and revenue that might be lost forever. That requires a chat solution that goes beyond traditional approaches.

Use this checklist to assess your biggest opportunities and cover all your bases when choosing a chat solution. Determine what you need from chat to:

  • Monitor journeys for all your website visitors
  • Qualify behaviour patterns to understand and prioritise
  • Engage only at the right moment
  • Optimise journeys with relevant content and a personalised experience
  • Deploy on a platform that meets requirements today — and in the future

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