2017 Global Customer Experience Benchmarking Key Findings Report

The Dimension Data 2017 Global Customer Experience Benchmarking Key Findings Report brings you the results from a comprehensive global research, so organisations like yours can provide exceptional customer experiences in 2017 and future.

This report summary offers key trends and best practices, and draws attention to most critical and uncomfortable realities in 2017, such as why just 10% companies consider their digital business strategy to be optimised when 81% of them recognise customer experience as a competitive differentiator.

Download the results from this research which surveyed over 1350 participants across 80 countries in 14 industry sectors to read more about:

  • How robotics and AI in customer experience is coming of age—it’s the new reality
  • Why digital strategies in customer experience will amplify success for your organisation
  • How optimising agent analytics and e-learning techniques have emerged as 2017’s top priorities

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