A comprehensive look
at world-leading
Genesys capabilities

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All in One

All in One

Seamlessly consolidate contact centre and business communications in the all-in-one PureConnect platform

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Analytics and Reporting

Analytics and Reporting

Gain clear visibility into customer interactions using contact centre analytics

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Automated Routing

Automated Routing

Automated Routing

Create differentiated experiences and connect customers to the best resource to meet their needs with intelligent automated routing

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Business Automation

Business Automation

Capture all work items from all sources and find the best resource across your organisation with business automation

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Cloud Security

Cloud Security

Cloud Security

Ensure the security of your cloud-based contact centre

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Collaboration Tools

Collaboration Tools

Collaboration Tools

Unite your team and create a more effective workforce

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Customer Self Service

Customer Self-Service

Customer Self-Service

Create a self-service experience that's omnichannel, personalised and conversational—and let business users adjust it to their needs

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Digital

Digital

Digital

Master omnichannel touchpoints for personalised customer experiences and consistent customer journeys

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Forecasting & Decisions

Forecasting & Decisions

Plan better with Decisions, a vendor-agnostic, what-if analysis, staff- and budget-planning system for contact centres.

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Inbound

Inbound

Gain the most value from every voice interaction on the PureEngage™ platform

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Omnichannel Desktop

Omnichannel Desktop

Omnichannel Desktop

Make customer experience effortless for your team and consumers with omnichannel desktop

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Outbound

Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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Platform

Platform

Platform

Ensure connected experiences with a modern customer engagement platform

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Cloud-Integrations

PureCloud integrations

PureCloud integrations

PureCloud integrations connect your call centre platform with other systems quickly and easily.

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PureCloud Technology

PureCloud Technology

PureCloud Technology

Modern technologies in the Genesys PureCloud platform provide the tools to take your business into the future.

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System Integrations

System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Cloud-Voice

Voice Services

Voice Services

Voice capabilities are an integral part of your communications strategy. Leverage technology to maximise usefulness for your business.

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Workforce Optimisation

Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Live Assistance

Live Assistance