For complete single-vendor SIP capability
The Interaction Edge™ multipurpose appliance combines a powerful IP gateway, media server and SIP proxy into a single 1U appliance solution. That makes Interaction Edge easy to deploy and manage. When paired with the Genesys PureConnect IP platform, it provides a highly redundant solution to manage all aspects of SIP processing for contact centre automation and enterprise-wide unified communications.
The Interaction Edge appliance is designed to play several roles when connected to a SIP-based PureConnect system: it can be a small media server appliance with a SIP proxy; a mid-sized gateway (1 or 2 spans) with a media server and SIP proxy, or a large gateway (4 or 8 spans). The Interaction Edge models that support 1 or 2 spans are the perfect fit for remote sites, allowing the gateway, media server and SIP proxy functions to be deployed using a single piece of hardware.
The Interaction Edge appliance also uniquely allows contact centres and businesses to implement a fully-integrated SIP solution for IP communications from ONE vendor. Whether a SIP-based PureConnect/Interaction Dialer® configuration, Interaction Edge enhances special dial plan routing, redundancy, and load balancing across your PureConnect platform.