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Video

Transforming Engagement for Patient-Centric Service Delivery

Access expert insights

Our podcast features industry experts sharing their insights on creating meaningful patient interactions.
Expert speakers, Zulf Ali, Chief Executive Officer at York Medical Group and Tara Mahoney, VP of Global Healthcare Practice at Genesys, discuss strategies and practical tips for enhancing patient communication through technology.

Talking points include:

  • Harnessing tech to help people navigate the healthcare system.
  • The art of the possible with chatbots and generative AI.
  • Combating health disinformation.
  • The ethical and operational issues you need to know about.
  • Watch the podcast now to get inspiration on how tech can transform patient engagement.
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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