Minimise risk across your environment
Your business demands top performance, but as your integrated systems grow more advanced and you adopt multiple solutions, your overall environment becomes more complex, putting your operations at higher risk.
With the Genesys Technical Account Manager you receive a highly experienced and trusted partner who works with you to manage critical stakeholder communications and identify risk early. This helps to reduce downtime, avoid downstream issues, and minimise the overall risk across your environment.
As your main Genesys contact, your Technical Account Manager drives and streamlines conversations and ensures alignment among your departments, with Genesys teams, and with other external partners. A Technical Account Manager has a solid understanding of your business goals, operations, and mission-critical environments. They can also advise you in preparing for shifts in your technology solution or recommend solutions for business advancements.
Profit from proactive advocacy
The Technical Account Manager is your Genesys advocate who:
- Flags critical path items and ensures remediation plans are clear
- Enables quick and effective support specific to your unique environment through Genesys Customer Care
- Represents your needs during Genesys product lifecycle planning
- Leverages collective knowledge across technical teams, platform infrastructure interfacing systems, call flows, and reference documents
- Advises you on training, staffing, and other valuable services
- Manages regular reviews to discuss operational issues, track open cases, and support performance metrics
Ideal for companies experiencing change
Many external factors can greatly impact a company’s workload and put programs at risk, even with highly skilled IT, engineering, and project teams in place. A Genesys Technical Account Manager is an ideal addition for:
- Management of systems consolidations after mergers/acquisitions
- Multi-site implementations
- Parallel application or complex offer deployments
- Ongoing management of complex environments
- Integration of Genesys with other technologies
For on-premises environments, a Technical Account Manager is included as part of Genesys Premium Care or added to Business Care Plus as a Flex Care option.
Here is a summary of the additional Genesys Flex Care support options available to help you tailor your support experience based on your current business needs and the position in the lifecycle of your Genesys solution.