Forrester research report

The Forrester New Wave™: Conversation Automation Solutions, Q3 2022

Genesys featuring named a leader with the highest score possible and highest score in the strategy category among all evaluated vendors

Conversation automation solutions enable sales and marketing teams to automatically engage, qualify, nurture and schedule meetings with leads by using AI-powered virtual assistants and chatbots.

Genesys is positioned as a leader in The Forrester New Wave™: Conversation Automation Solutions, Q3 2022. Forrester evaluated the emerging market of conversation automation solutions (CAS) and identified 10 of the most significant providers in the category.  

According to the Forrester report, the B2B CAS market is evolving as marketing organisations modernise. The CAS market is fast-moving and fueled by innovation, investment in R&D, and rapid development.  

Get the full report to see how Genesys scored in 10 criteria and is positioned as a Leader in this Conversation Automation Solutions evaluation. You’ll get:  

  • An independent analysis of conversation automation solutions providers
  • Key conversation automation market trends
  • Insights on what to look for in a conversational AI solution