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Considerations for consolidating call centre technology

Your call centre tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech.

There are many things to consider including:

Infrastructure, both aging and new
Existing tech and limitations
IT support
Users, training and business needs

This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call centre tech.

Consolidating tech in mid size call center eb 3d qe

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.