Customer Relationship Barometer

What future for Customer Experience in times of health crisis?

Genesys, in partnership with Orange Business Services and the Relation Client magazine, carried out a study among 257 customer relations professionals, between May and July 2020.

This study focuses on the evolution of CX issues in the face of the health crisis and the new investment priorities made by French companies to strengthen customer satisfaction.

Discover the detailed results and comments from our experts.

Read the e-book

Uk survey reportsm

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