Architecture spotlight: Three considerations when choosing cloud for your contact centre
A cloud contact centre can offer many advantages in performance, scalability and security, compared to an on-premise contact centre infrastructure. To maximise these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.
Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact centre research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.
Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact centre architecture. You’ll learn:
Pros and cons of private and public cloud contact centre models
Best practices for a blended infrastructure
Differences between single and multitenant cloud architectures
How to determine if a vendor’s cloud solution meets your specific needs