Customer experience and the future of work

As CX organisations shift into the post-pandemic era, several key trends are here to stay. Workers are demanding flexibility, control over their schedules, and learning and career development opportunities. CX leaders are using this as an opportunity to transform their resourcing strategy, roll out new technology and revamp their overall value proposition — and manage spiraling recruitment costs. 

This MIT Technology Review Insights report features a European and global executive surveys and interviews with business leaders from AT&T, Zurich Insurance and Deloitte, among others.  

How are you driving innovation across your workforce to build a stronger CX organisation for the future?