Not all cloud contact centre vendors can deliver true omnichannel service
Weigh the pros and cons of cloud contact centre providers
Choosing a new contact centre platform is a big decision that involves more than just a feature-by-feature comparison. Other elements, such as a prescriptive migration programs and post-sale support, are critical to your success — in the near term and down the road.
This guide compares four contact centre vendors on:
Technical ability to deliver services in a cloud-based environment
Viability in the marketplace
Ability to deliver a proven, prescriptive migration process