Welcome to the Future: It’s Digital 2025

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Top Customer Experience Stats to Know in 2023

The best data tells a story. When it comes to customer experience (CX), the best stories are ones of frictionless journeys,...

Claire Beatty

01/02/2023

The Definitive List of 29 Call Centre Metrics and KPIs

Call centres are an operationally complex element of your business, but they play a big role in your customers’ experience with...

Steve Offsey

20/12/2022

New Genesys CMO Barbara Holzapfel Talks CX Transformation, Passion for Customers

Today, Genesys welcomes its new CMO, Barbara Holzapfel. Our Chief People Officer, Eva Majercsik recently sat down with Barbara to...

Genesys

12/12/2022

Breaking Through Cloud Contact Centre Migration Barriers

A few years ago, internal barriers to a cloud migration were as much about stakeholders’ fear of the unknown as they were about...

Nathalie Thompson

05/12/2022

Genesys Cloud CX global platform helps SITA reimagine passenger journeys worldwide

SITA is a multinational information technology organization offering IT and telecom services to the air transport industry (ATI)....

Genesys

23/11/2022

Visual support

Visual support on demand Describing the goal of making the world more accessible for blind...

Genesys

23/11/2022

Supporting Genesys Engage Customers Today and in the Future

Last month, we announced an important pivot to focus Genesys innovation on Genesys Cloud CX™, the industry’s de facto...

Tony Bates

21/11/2022

CX Transformation Reading List for 2023

According to a recent Genesys report, Customer Experience and the Future of Work, customer experience (CX) will require more...

Jill Hundley

08/11/2022

All In on Genesys Cloud CX

Today, we proudly claim Genesys Cloud CX™ as the de facto modern Experience Orchestration platform. In January 2020, I...

Tony Bates

13/10/2022

Genesys Recognised as a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Leader

The momentum continues. Genesys is proud to be named a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service...

Olivier Jouve

30/08/2022

How to Avoid a Cloud Contact Centre Migration Shipwreck

For 2,500 years, lighthouse beacons have served two purposes: to warn mariners of dangerous shallows and rocky coasts, and to...

Genesys

15/08/2022

The 2021 Genesys Sustainability Report: Join Us on Our Journey

Following is a discussion between Eric Thomas, Global DEI Officer at Genesys and Bridgette McAdoo, Global Sustainability Officer...

Genesys

25/07/2022

5 Apps to Check Out for Better Retail CX

The COVID-19 pandemic has challenged and changed nearly every part of the retail industry. It has also shined a light...

Genesys

19/07/2022

Genesys unveils new London head office

As the business world embraces flexible hybrid practices and drop-in workspaces, EJ Cay, Vice President UK&I at Genesys,...

Nick Wingrove

16/06/2022

Cloud Transformation: Best Practices for the Financial Services Industry

There’s a common misconception of why companies stall when moving to the cloud. Many questions like “What?” or...

Brian Grant

12/05/2022

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.