Welcome to the Future: It’s Digital 2025

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Genesys Recognised as a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Leader

The momentum continues. Genesys is proud to be named a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service...

Olivier Jouve

30/08/2022

How to Avoid a Cloud Contact Centre Migration Shipwreck

For 2,500 years, lighthouse beacons have served two purposes: to warn mariners of dangerous shallows and rocky coasts, and to...

Brendan Dykes

15/08/2022

The 2021 Genesys Sustainability Report: Join Us on Our Journey

Following is a discussion between Eric Thomas, Global DEI Officer at Genesys and Bridgette McAdoo, Global Sustainability Officer...

Genesys

25/07/2022

5 Apps to Check Out for Better Retail CX

The COVID-19 pandemic has challenged and changed nearly every part of the retail industry. It has also shined a light...

Genesys

19/07/2022

Genesys unveils new London head office

As the business world embraces flexible hybrid practices and drop-in workspaces, EJ Cay, Vice President UK&I at Genesys,...

Nick Wingrove

16/06/2022

Cloud Transformation: Best Practices for the Financial Services Industry

There’s a common misconception of why companies stall when moving to the cloud. Many questions like “What?” or...

Brian Grant

12/05/2022

Retail Customer Experience: Keeping and Growing Your Highest-Value Customers

Gemini is the Latin word for “twins.” In astronomy, Gemini is the constellation that lies in the northern sky...

Michael Day

11/03/2022

Genesys Update: Halts New Sales and Renewals and Suspends Existing Service to Customers in Russia and Belarus

Updated March 16, 2022 Last week, in response to the unjustified attack on Ukraine and the unfolding implications to...

Tony Bates

04/03/2022

8 Trends Driving Customer and Employee Experiences in 2022 and Beyond

As companies around the world adjust to changing consumer expectations, the tools they use to improve customer and...

Genesys

17/02/2022

Financial Services CX Insights: Cloud Transformation Starts with a Vision

The last two years have seen incredible changes. COVID-19 pandemic-driven adjustments in all of our lives have changed buying...

Brian Grant

11/01/2022

Rewriting the rules of customer engagement with Digital and AI

Improving customer experience and growing the bottom line are top post-pandemic business goals. There’s also been a 31% shift...

Neel Davda

10/01/2022

Reach Meaningful Outcomes with Data-Driven Experiences

It’s a common scenario: A modern organisation wants new ways to engage with customers while using fewer agents. So,...

Elcenora Martinez

17/12/2021

The Art of the Possible – Embracing AI for Every Customer with Google Cloud

As competition heats up and personalised service becomes a must-have, contact centres are leading the charge. Forming solid...

Marco Ciavarella

01/12/2021

3 Steps to Reduce Customer Effort

Think about the last time you contacted a company about an issue. Chances are good that you were asked repeatedly for the same...

Becca Mayers

25/11/2021

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Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.