UK Contact Centre Vertical Markets: Retail & Distribution (2023)

Taking ecommerce into account as well, the retail contact centre sector as a whole has been growing in an organic fashion in terms of agent positions, supported by the consumer boom and massive increase in online shopping, which has often required additional telephone or digital support.

See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Retail & Distribution report.  Leveraging data from multiple large-scale surveys of retail contact centres in the UK, this study takes an in-depth look at operations and trends.

Download the ContactBabel report and learn:

• Trends in size, structure, and growth of retail contact centres
• Contact centre within the retail sector benchmarked against the larger contact centre industry
• Technology adoption trends within retail call centres