Customer experience continues to dominate the retail market but you also need to consider what else is top of your agenda.
In this ebook we look at breaking down silos, busting myths and unifying objectives to lay the foundation for new tools and sophisticated omnichannel engagement strategies.
“Today’s consumer can buy whatever they want, wherever and whenever they want. Customer experience has become the new branding – both before and after purchase. But the more connected people are, the more frustrated they become at retailers that treat them differently depending on which channel they’re using.”
Download this ebook to discover the top 10 trends facing the retail industry today and how you can transform and future-proof your business.