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Three ways to use AI for better customer journeys

Using bots to increase customer satisfaction

When customer experience is a top priority, even a customer complaint becomes a touchpoint for profit. Chatbots and voicebots engage in ways your customers prefer, at any time. And you achieve business goals faster when bots:

  • Resolve complaints quicker and customers return for future purchases
  • Guide customer journeys to relevant, recommended offers
  • Turn every new interaction into a hyper-personalised experience

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