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The AI-Powered Experience Orchestration platform

Prebuilt solutions

Genesys Cloud CX

Deliver personalised experiences at scale with a comprehensive contact centre.

Genesys Cloud EX

Drive employee efficiency in your contact centre and beyond.

AppFoundry® Marketplace

Extend the Genesys Cloud platform with pre‑integrated apps.

Open platform
Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations

Deliver end-to-end personalised experiences at scale

Purpose-built AI

Accelerate experience transformation with native artificial intelligence (AI) tools, including virtual agents.

Seamlessly connect on digital and social

Personalise enagagement on any channel with humans and AI-powered bots.

Future-ready contact centre

Optimise with intelligent automation and embedded AI that delivers value from day one.

Open CX platform and cloud architecture

Innovate continuously, scale globally, and build any experience.

End-to-end journey management

Design, connect and optimise customer interactions across every touchpoint to deliver a seamless customer experience.

Workforce engagement management

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

All capabilities

Trusted across industries

Banking

Build trust and loyalty with seamless banking experiences across channels — every time.

Healthcare

Create secure, connected patient experiences that transform their care at scale.

Retail

Personalise every shopping experience with scalable retail support your customers can count on.

Insurance

Keep up with policyholder demands across channels using an AI-powered technology platform.

Government

Deliver secure, trusted digital government services that exceed customer expectations.

More industries

Discover how companies across industries achieve their specific goals with Genesys.

Your company and Genesys

Discover how pioneering organisations are reshaping the landscape of customer experience (CX).

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Customers

Redefine your success standards

Leading brands worldwide are making customer experience a competitive differentiator with Genesys.

Customer stories

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Spotlight

Virgin Atlantic soars to more personalised and rewarding interactions.

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Partners

Ascend to new heights with our partners

Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.

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Partnership in action

Genesys receives 5-star award in the 2024 CRN Partner Program.

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Get the resources you need

Discover the latest research, reports and resources to orchestrate more connected experiences.

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Trending

Contact centre buyer's guide: Focus on delivering the best experiences every time

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A great partner, a great place to work

Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.

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Great brands doing great things with Genesys

Making customer experience a competitive advantage is what great brands do – and some of the best connect customer moments with Genesys.

Siemens Healthineers

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Utilita

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Nestlé

Nestlé

Future-proof cloud migration

Fibrus Networks

Fibrus Networks

Matching high-speed broadband services with digital-first customer care

EMEA

Unisys

Unisys

Unisys enhances client experiences on a global scale with Genesys Cloud

NA

Helpline

Helpline

Empowering remote work and digital innovation

EMEA

Auto Trader

Auto Trader

Boosting the UK’s largest digital automotive marketplace with cloud contact centre transformation

EMEA

PureGym

PureGym

PureGym solves peak demand challenges with digital and AI

EMEA

MSI UK

MSI UK

Transforming services with digital strategy

EMEA

Coca-Cola Bottlers’ Sales and Services

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

NA

Virgin Atlantic

Virgin Atlantic

Elevating travel experiences by reimagining digital service

EMEA

BPHA

BPHA

Building better customer and employee experiences with digital

EMEA

Nuuday

Nuuday

Digital CX innovation at scale

EMEA

Northumbrian Water

Northumbrian Water

Booting employee experience and operation efficiency

EMEA

Eesti Energia

Eesti Energia

Achieving sustainability in the cloud

EMEA

Etraveli

Etraveli

Etraveli Group unifies contact centres, improving customer experience

EMEA

Somerset Council

Somerset Council

Putting customers first by unifying five separate service organisations and empowering frontline teams

EMEA

CarTrawler

CarTrawler

Fueling the world’s leading B2B ground travel platform

EMEA

JPIMedia

JPIMedia

Bringing cloud innovation to advertising

EMEA

Arvato

Arvato

Gaining an edge with a cloud-first strategy

EMEA

Pluxee

Pluxee

Personalising customer care

EMEA

Rabobank

Rabobank

Pioneering conversational banking

EMEA

BetFlag

BetFlag

Agile customer management with a scalable cloud solution

EMEA

ACEA

ACEA

Embracing digitalisation by going beyond the phone

EMEA

Aeroporti di Roma

Aeroporti di Roma

Driving strategy towards customer and business benefits

EMEA

Utility Warehouse

Utility Warehouse

Delivering on the promise of personalisation

EMEA

Beyond Bank

Beyond Bank

Delivering superior customer experience through continuous innovation

APAC

See Tickets

See Tickets

Ticketing leader transforms service with AI

EMEA

NatWest Group

NatWest Group

Enhancing customer experience with digital

EMEA

Siemens Healthineers

Siemens Healthineers

Harmonising customer experience around the globe

EMEA

CallPageboy

CallPageboy

Reinventing customer experience in the cloud

EMEA

Electrolux Group

Electrolux Group

Transforming contact centres into care centres

EMEA

Co-op Group

Co-op Group

Accelerating business transformation

EMEA

Utilita

Utilita

Finding self-service success

EMEA

Fremtind Service

Fremtind Service

Steering toward innovation in the public transport sector

EMEA

Cegid

Cegid

Cloud deployment assures client focus and employee safety

EMEA

SITA

SITA

Contact centre innovation sees productivity take off

EMEA

Bank Millennium

Bank Millennium

Updates its legacy system to transform services and shift to remote working in three days

EMEA

Bupa Australia

Bupa Australia

Delivers customer-led transformation

APAC

BARMER

BARMER

Building a user-friendly digital front door

EMEA

NSPCC

NSPCC

Protecting millions of children from abuse

EMEA

Northern Beaches Council

Northern Beaches Council

Integrating disparate processes to enhance operational efficiency

APAC

TSB Bank

TSB Bank

Enabling a cloud-powered future

APAC

BBVA Argentina

BBVA Argentina

Optimising customer experience through cloud technology

LATAM

Round Room

Round Room

Mobile retailer transforms operations with an all-in-one cloud platform

NA

Lyreco Group

Lyreco Group

Building the business around customers

EMEA

3 Denmark

3 Denmark

Uniting sales and customer service

EMEA

Vodafone

Vodafone

AI-based unified digital messaging amplifies the customer experience

EMEA

Conrad Electronic

Conrad Electronic

Fast cloud rollout supports personalised customer service

EMEA

Paul Hartmann

Paul Hartmann

Cloud enables cross-border contact centre communication

EMEA

Dental Axess

Dental Axess

AI-powered visibility and collaboration

EMEA

Field Management Ireland

Field Management Ireland

Matching hot leads with top performers

EMEA

Brighton and Hove Albion Football Club

Brighton and Hove Albion Football Club

Building closer bonds

EMEA

L’olivier

L’olivier

Cloud clears way for innovation

EMEA

Pihlajalinna

Pihlajalinna

Putting patient needs first

EMEA

ConTe.it

ConTe.it

Fast tracking
time to value

EMEA

Leroy Merlin

Leroy Merlin

Full control, flexibility and scalability in the cloud

EMEA

Carglass

Carglass

Improving the customer experience and boosting profits

EMEA

Company Nurse

Company Nurse

Better experiences and ROI with composable CX

NA

FirstCare

FirstCare

Building top-class HR support services

EMEA

Ethiopian Airlines

Ethiopian Airlines

Business transformation and continuity during a pandemic

EMEA

Western Governors University

Western Governors University

Personalising the student learning experience

NA

TechStyleOS

TechStyleOS

Native digital shopping by design

NA

Singapore Airlines

Singapore Airlines

Personalising the online travel experience

APAC

Next

Next

Taking customer experience to a new level with AI

LATAM

Cielo

Cielo

Cielo jumpstarts a channel revolution with Genesys

LATAM

Ignite Travel Group

Ignite Travel Group

Taking customer experience to the cloud and mobilising for international expansion

APAC

Westpac New Zealand

Building an elite service organisation with the Genesys Cloud platform

EMEA

Quicken

Meeting all customer experience needs with a flexible, scalable cloud solution

NA

MyBudget

MyBudget

Delivering extraordinary omnichannel connectivity

APAC

Front Line

Front Line

Enjoys rapid business growth in customer service outsourcing

EMEA

Vodacom

Working together to build an end-to-end, seamless customer experience

EMEA

UniCredit Direct Services GmbH

UniCredit Direct Services GmbH

Delivers customer personalisation

EMEA

UBI Banca

Relies on Genesys to provide a highly differentiated customer experience

EMEA

Turkiye Finans

Turkiye Finans

Bank streamlines the path between their branch network and contact centre

EMEA

SOGAZ

SOGAZ

Controlling the levers of customer satisfaction

EMEA

SKY

SKY

Service focus sharpens competitive edge for TV provider

EMEA

Türk Ekonomi Bankası

Türk Ekonomi Bankası

Drives increasing customer satisfaction while improving efficiency and agent management

EMEA

Telegate

Telegate

Speeding into the future of digital service with SIP

EMEA

TelecomExpress

TelecomExpress

Optimizing contact centre efficiency and agility

EMEA

Telecom Italia

Telecom Italia

Business process automation creates new value

EMEA

Swisscom

Swisscom

Delivering on innovative ideas and a passion for customer experience

EMEA

Swisscard

Building loyal relationships that drive business growth

EMEA

Partenamut

Partenamut

Belgian social security company enhances customer experience with dynamic IVR from Genesys

EMEA

P-Direkt

P-Direkt

Customer service benefits from innovation and automation

EMEA

Orange Business Services

Orange Business Services

Maximising a digital world market share

EMEA

Optimind Winter

Optimind Winter

Cloud-based platform eliminates customer experience risk

EMEA

Mobily

Mobily

Lifts back-office control to another level, improving productivity and service

EMEA

Mairie de Vincennes

Mairie de Vincennes

Aligns public services with customer expectations

EMEA

Leto Bank

Leto Bank

Realising new branch integration and cloud efficiencies

EMEA

K-Electric

K-Electric

Making a contact centre transformation Shine

EMEA

Jawwal

Jawwal

Selects Genesys Voice Portal to support their business needs

EMEA

iSKi

iSKi

Offers new communication channels to improve customer service

EMEA

Ingosstrakh

Updates contact centre with the Genesys Customer Experience Platform

EMEA

Inchcape

Inchcape

Car dealer accelerates revenue in a slowing market

EMEA

Groupama

Groupama

Moving closer to clients

EMEA

FASTWEB

FASTWEB

Broadband leader adopts innovative multichannel strategy

EMEA

Etisalat

Etisalat

Innovative customer service makes them Egypt’s leading mobile telecoms provider

EMEA

Enel

Enel

Raising the bar on contact centre performance

EMEA

DWP

DWP

Contact centre transformation puts focus on citizens