The AI-Powered Experience Orchestration platform
Prebuilt solutions
Genesys Cloud CX
Deliver personalised experiences at scale with a comprehensive contact centre.
Genesys Cloud EX
Drive employee efficiency in your contact centre and beyond.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Open platform
Deliver end-to-end personalised experiences at scale
Purpose-built AI
Accelerate experience transformation with native artificial intelligence (AI) tools, including virtual agents.
Seamlessly connect on digital and social
Personalise enagagement on any channel with humans and AI-powered bots.
Future-ready contact centre
Optimise with intelligent automation and embedded AI that delivers value from day one.
Open CX platform and cloud architecture
Innovate continuously, scale globally, and build any experience.
End-to-end journey management
Design, connect and optimise customer interactions across every touchpoint to deliver a seamless customer experience.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Trusted across industries
Banking
Build trust and loyalty with seamless banking experiences across channels — every time.
Healthcare
Create secure, connected patient experiences that transform their care at scale.
Retail
Personalise every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
More industries
Discover how companies across industries achieve their specific goals with Genesys.
Your company and Genesys
Discover how pioneering organisations are reshaping the landscape of customer experience (CX).
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Redefine your success standards
Leading brands worldwide are making customer experience a competitive differentiator with Genesys.
Customer stories
Succeed and grow
Connect and engage
Spotlight
Virgin Atlantic soars to more personalised and rewarding interactions.
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Ascend to new heights with our partners
Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.
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Partner with Genesys
Partnership in action
Genesys receives 5-star award in the 2024 CRN Partner Program.
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Get the resources you need
Discover the latest research, reports and resources to orchestrate more connected experiences.
All resources
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Learn
Trending
Contact centre buyer's guide: Focus on delivering the best experiences every time
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A great partner, a great place to work
Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.
More about Genesys
Who we are
Why Genesys
Recent
Genesys named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Centre as a Service
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Watch the Genesys Cloud platform in action
Pricing and plans
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See what you can achieve with Genesys
Making customer experience a competitive advantage is what great brands do – and some of the best connect customer moments with Genesys.
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Future-proof cloud migration
Matching high-speed broadband services with digital-first customer care
Unisys enhances client experiences on a global scale with Genesys Cloud
Empowering remote work and digital innovation
Boosting the UK’s largest digital automotive marketplace with cloud contact centre transformation
PureGym solves peak demand challenges with digital and AI
Transforming services with digital strategy
Quenching the thirst for innovation
Elevating travel experiences by reimagining digital service
Building better customer and employee experiences with digital
Digital CX innovation at scale
Booting employee experience and operation efficiency
Achieving sustainability in the cloud
Etraveli Group unifies contact centres, improving customer experience
Putting customers first by unifying five separate service organisations and empowering frontline teams
Fueling the world’s leading B2B ground travel platform
Bringing cloud innovation to advertising
Gaining an edge with a cloud-first strategy
Personalising customer care
Pioneering conversational banking
Agile customer management with a scalable cloud solution
Embracing digitalisation by going beyond the phone
Driving strategy towards customer and business benefits
Delivering on the promise of personalisation
Delivering superior customer experience through continuous innovation
Ticketing leader transforms service with AI
Enhancing customer experience with digital
Harmonising customer experience around the globe
Reinventing customer experience in the cloud
Transforming contact centres into care centres
Accelerating business transformation
Finding self-service success
Steering toward innovation in the public transport sector
Cloud deployment assures client focus and employee safety
Contact centre innovation sees productivity take off
Updates its legacy system to transform services and shift to remote working in three days
Delivers customer-led transformation
Building a user-friendly digital front door
Protecting millions of children from abuse
Integrating disparate processes to enhance operational efficiency
Enabling a cloud-powered future
Optimising customer experience through cloud technology
Mobile retailer transforms operations with an all-in-one cloud platform
Building the business around customers
Uniting sales and customer service
AI-based unified digital messaging amplifies the customer experience
Fast cloud rollout supports personalised customer service
Cloud enables cross-border contact centre communication
AI-powered visibility and collaboration
Matching hot leads with top performers
Building closer bonds
Cloud clears way for innovation
Putting patient needs first
Fast tracking time to value
Full control, flexibility and scalability in the cloud
Improving the customer experience and boosting profits
Better experiences and ROI with composable CX
Building top-class HR support services
Business transformation and continuity during a pandemic
Personalising the student learning experience
Native digital shopping by design
Personalising the online travel experience
Taking customer experience to a new level with AI
Cielo jumpstarts a channel revolution with Genesys
Taking customer experience to the cloud and mobilising for international expansion
Building an elite service organisation with the Genesys Cloud platform
Meeting all customer experience needs with a flexible, scalable cloud solution
Delivering extraordinary omnichannel connectivity
Enjoys rapid business growth in customer service outsourcing
Working together to build an end-to-end, seamless customer experience
Delivers customer personalisation
Relies on Genesys to provide a highly differentiated customer experience
Bank streamlines the path between their branch network and contact centre
Controlling the levers of customer satisfaction
Service focus sharpens competitive edge for TV provider
Drives increasing customer satisfaction while improving efficiency and agent management
Speeding into the future of digital service with SIP
Optimizing contact centre efficiency and agility
Business process automation creates new value
Delivering on innovative ideas and a passion for customer experience
Building loyal relationships that drive business growth
Belgian social security company enhances customer experience with dynamic IVR from Genesys
Customer service benefits from innovation and automation
Maximising a digital world market share
Cloud-based platform eliminates customer experience risk
Lifts back-office control to another level, improving productivity and service
Aligns public services with customer expectations
Realising new branch integration and cloud efficiencies
Making a contact centre transformation Shine
Selects Genesys Voice Portal to support their business needs
Offers new communication channels to improve customer service
Updates contact centre with the Genesys Customer Experience Platform
Car dealer accelerates revenue in a slowing market
Moving closer to clients
Broadband leader adopts innovative multichannel strategy
Innovative customer service makes them Egypt’s leading mobile telecoms provider
Raising the bar on contact centre performance