Genesys integrations

Integrate Genesys solutions with existing systems or add new tools

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Craft a custom call centre with system integrations

It takes an entire organisation to provide great customer experiences. And it all starts with connecting your contact centre to other business-critical systems. Genesys Cloud CX™ and Genesys Multicloud CX™ contact centre solutions are designed to help maximise your investments in existing technologies and the skilled employees who use them. A unified contact centre breaks down silos while streamlining operations — and your customers will experience the difference.


apps run within the average organisation (only 29% are integrated)

Mulesoft, 2021


of companies struggle to track customer journeys because of poor system integration

Dimension Data, 2019


of organisations can integrate end-user experiences

Mulesoft, 2021

Integrations drive better customer experiences

Choose the best platform for your integration goals

Our customers succeed with apps and integrations

2022 Gartner® Magic Quadrant™ for Contact Centre as a Service

A CCaaS solution has
long-term implications.
Choose a consistent leader.

Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases

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Explore the potential of unified customer experiences

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