Whether your customer contacts you on the phone or through a web chat, they do not want to hear that they have to wait 20 minutes because the only resource who is skilled and scheduled to handle their request is unavailable.
Download this eBook to learn:
- Six omnichannel workforce planning and optimisation strategies
- How to increase efficiency by integrating workforce management with your contact centre solution
- How to reduce Average Handle Time (AHT) time with intelligent omnichannel planning and routing strategies