Video

Exploring Experience as a Service with Genesys

Rob Scott of UC Today hosts Brendan Dykes, Senior Director of Product Marketing, Genesys and Martin Hill-Wilson, Owner of Brainfood Consulting.

In this session we discuss the following:

  • What does experience mean for customers?
  • Have expectations changes?
  • What is technology’s role in CX?
  • How does technology solve the CX challenge?

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