Watch this on-demand demo for a glimpse into Pointillist and its features. You’ll learn in five minutes how Pointillist can:
- Measure, monitor and diagnose changes in key customer journey metrics.
- Enable analysts to quickly determine the root cause of a problem, share that insight with other teams and resolve the issue.
- Bridge the gap between chat, voice and IVR to give a holistic view of CX and its impact on contact centre performance.
- Enable contact centre leaders to improve customer satisfaction and contact centre performance.