Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations. With contact centre software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.
Choose the all-in-one cloud contact centre solution
Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™️ platform does it all.
Deliver effortless, connected and personalised experiences
Measure, monitor and orchestrate customer journeys with the Pointillist Customer Journey Management Platform™ to optimise CX and improve digital containment, contact centre performance and more.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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