The ultimate guide to contact centre optimisation

Learn how to improve satisfaction and reduce contact centre costs with customer journeys

According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to reduce contact centre costs is immense. But how do you manage to mitigate contact centre costs without sacrificing customer experience?

In this informative guide, you’ll discover why and how leading enterprises are taking a journey-based approach to optimise contact centre performance and reduce costs while increasing satisfaction.

In this eBook, you'll find out:

  • Why contact centre leaders struggle to reduce costs and boost satisfaction
  • Why customer journeys are the key to contact centre optimisation
  • Six ways journeys help you increase satisfaction and reduce costs

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