Xperience UKI 2024
Join us on the 18th of June 2024 at Genesys Xperience UKI, live in London. You will meet your peers, learn from industry experts and customers. This year, our theme ‘Your Future Accelerated’ will showcase how empathy, AI and automation create outstanding experiences for your customers and employees.
Immerse yourself in the future of experience
Discover how to accelerate business success by joining us this June in London. Whether you’re new to Genesys, an existing customer or part of our growing ecosystem, this conference is packed with the topics to help you transform your customer and employee experience:
*This is an end-user event and is subject to approval.
- AI-powered experience orchestration
- Open platform and ecosystem
- Artificial intelligence and automation
- Customer journey management
- Workforce engagement management
- Channel-less interactions
- And much more
Live keynote with Racing Driver Nicolas Hamilton
Born with Cerebral Palsy, which affects the movement of his leg muscles, Nicolas was initially a wheelchair user. He endured years of gruelling, painful training so that by the age of 17 he could walk completely unaided. A huge achievement in itself, but this was just the first part of his unwavering determination to become a professional racing driver.
In a notoriously competitive and tough sport, Nicolas has established himself as a potential future champion, an achievement in any context, but even more so for someone who was told as a child that he would never walk. As well as racing Nicolas is focused on sharing his inspirational story and his belief that your ambition is limited only by your attitude. Delivered in his genuine, down-to-earth, friendly manner, Nicolas’ keynote will recount his personal story of motivation, facing down challenges and overcoming adversity as well the lessons in teamwork that his sport has instilled.
Agenda
Check back later for the full agenda.
Xperience UKI Agenda
18/06/2024
09:00 AM – 09:30 AM
Registration and refreshments
09:30 AM – 10:10 AM
Welcome to ``Your Future Accelerated`` with Genesys
10:10 AM – 10:40 AM
AI-Powered Experience Orchestration - Roadmap and Vision
10:40 AM – 11:10 AM
Break
11:10 AM – 11:30 PM
Alliances & Partner: Partnering for Success
Panel – Alliances
11:30 PM – 12:20 PM
Innovation Showcase: Customer Best Practices
12:20 PM – 01:45 PM
Lunch with networking in the Community Expo
01:45 PM – 02:30 PM
Breakout tracks
Breakout 1 – GovNews – Public and Voluntary Sector
Breakout 2 – Be Social / Be Connected – Digital and AI workshop
Breakout 3 – AI-Powered Employee and Workforce Experience
Breakout 4 – Experience Index
02:30 PM – 03:00 PM
Break
03:00 PM – 03:45 PM
Breakout tracks
Breakout 1 – GovNews – Public and Voluntary Sector
Breakout 2 – Be Social / Be Connected – Digital and AI workshop
Breakout 3 – AI-Powered Employee and Workforce Experience
Breakout 4 – Experience Index
03:45 PM – 04:15 PM
Key Note Presentation
04:15 PM – 04:40 PM
CX Innovator - Awards and Competition
04:40 PM – 05:00 PM
Closing Remarks
05:00 PM – 06:00 PM
Drinks and Networking
Speakers
EJ Cay
VP, UKI, Genesys
Nicolas Hamilton
British Racing Driver / Keynote speaker
Daniel Bailey
Senior VP & Regional Sales Leader EMEA, Genesys
Peter Graf
SVP Strategy, Genesys
Nick Wingrove
VP Customer Success EMEA, Genesys
Paul Akister
Program Director Customer Success & Services, Genesys
Claire Beatty
Senior Director Customer Marketing, Genesys
Emily Bloomfield
Senior Marketing Director, UKI, Genesys
Joe Smyth
SVP of R&D, Digital & AI, Genesys
Bercay Ozkose
EMEA Digital Innovation Lead, Genesys
Merijn te Booij
EVP GM Employee Engagement Business Unit, Genesys
Paul Turner
EMEA WEM Innovation Lead, Genesys
Jamie Little
Director Solution Consulting United Kingdom & Ireland, Genesys
Sponsors
Gold Sponsors
Silver Sponsors
