COVID-19 impact. Information here
Make it easy for people to contact your business — when they want to and on the channel they prefer.
Automatic Call Distribution
Send customers to the right agents
Email
Include email in your customer journey
Chat
Solve customer issues, no phones required
Inbound Contact Centre
Deliver a seamless customer experience with every interaction
Social
Drive customer experience on new channels
Messaging / SMS
Connect with your customers in ways they want
Know who’s visiting your website and why. Then automatically direct them to the next best step.
Craft a great call center culture. Use modern tools and technologies to engage teams and customers.
Forecasting
Make the right plans for your call centre
Business Automation
Make the best choice at any given time
Improving Agent Performance
Engage your team for maximum success
Get a complete view of your call centre activities. Let data inform decisions and drive customer experience.
Connect business-critical systems or add new tools and functionality to your call centre software.
AppFoundry
Find a quicker path to market with a feature-rich app marketplace portal.
Google Cloud Contact Centre AI
Better customer experiences made easy with advanced technology from Genesys and Google.
Genesys Cloud is the platform for rapid innovation — for organisations of any size and any industry. It’s an API-first solution, with more than ten years of testing, refinement and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multi-tenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.
Easily keep up with Genesys innovations. We’re constantly working on new customer experience technology and capabilities for you. Our seasonal market launches showcase the best innovations twice each year.
The cloud awaits. From on-premises to cloud, cloud to cloud, or from one Genesys solution to another — we’re here to guide you through the process and make sure it’s a smooth move. Learn more about our guided approach to contact centre migrations.
Customer Migrations
Level up your Genesys solution to Genesys Cloud
Premises to Cloud Migrations
See where Genesys Cloud can take your contact centre
Cloud to Cloud Migrations
Take your CX to new heights with Genesys Cloud
Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact centre into an experience centre.
Genesys Engage combines world-class intelligent routing, real-time contextual journeys and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.
Get the tools and technology you need for your contact centre, customer experience and IT teams.
Make customer experience a priority. Use call centre data to drive sales and marketing campaigns.
Reach out to customers at the right time. Follow the customer journey to increase conversions and sales.
Improve your customer experience and contact centre operations with these resources, including professional white papers, in-depth executive briefs and on-demand videos.
EBook
Research Report
Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact centre solution for mid-market to large organisations. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licences.
Meet us and see our call centre solutions in action at an upcoming Genesys event or industry trade fair.
Upcoming Events
Contact Centre & Customer Services Summit 2020
Webinars
Podcasts
Take A Moment Series
See how Genesys call center and customer experience solutions help businesses succeed.
Check out the story
Gain insights from customers, employees, industry professionals and thought leaders.
28/05/2020
22/05/2020
20/05/2020
As a partner or independent consultant, you can count on Genesys for the technology, rewards and opportunities to grow your business. Customers can take advantage of a wide range of Genesys partners to move your project from planning to execution and beyond.
Reach new markets and grow your business as a partner
Partner Network
Maximize potential for your business and your customers
Independent Consultants
Give clients more efficient solutions and services
Apply best practices, skills and understanding to design, implement and sustain a successful strategy. Genesys Customer Success gives you access to expertise that’s built on years of experience powering the best interactions around the world.
Genesys Training
Choose from a variety of platform and role-specific learning paths
Learning Subscription
All-access pass to PureCloud training resources and certifications
Knowledge Network
Access a collection of resources, tools and expert advice
Definitions of contact centre, call centre and customer experience terms
Auto Dialler
Automatically dial customer telephone numbers
Back Office Optimisation
Improve CX Across the Customer Lifecycle with Back Office Optimisation from Genesys
Contact Centre CRM
Provide a real-time, personalised customer experience across all channels
Brochure
Download Document
This browser does not support a PDF Viewer. Please download the PDF.
